At KathaFlow, we strive to provide a high-quality online voice experience. We understand that there may be instances where you need to request a refund or cancel a purchase, and we're committed to handling such requests fairly and transparently.

Please take a moment to review the following Refund Policy to understand your options and our guidelines before making any purchases on the platform:

1. Refund Eligibility Window

You may request a refund within 7 days of your purchase for eligible in-web purchases or virtual items.

Once approved, please allow 3–5 working days for the refund to be processed and reflected in your account.

2. How to Request a Refund

Contact our support team at [email protected] with:

Include the transaction ID, purchase date, and a brief explanation of your request.

Our team will respond within 3 business days.

3. Non-Refundable Cases

- Virtual items that have been used, redeemed, or consumed

- Services that have already been rendered

- Any items explicitly marked as non-refundable

4. Subscription Controls

You may cancel recurring subscriptions anytime before the next billing cycle via:

- Your account's "Subscription Settings"

- Email request to [email protected]

You'll retain access to paid features until the current billing period ends.

5. Payment Disputes

You are solely responsible for all payments made through your bank account or preferred payment method.

HIMALYABYTES PRIVATE LIMITED shall not be liable for any issues, claims, or disputes arising from:

- Unauthorized transactions

- Banking or payment processing errors

- Misconduct or negligence on the part of third-party service providers

Please ensure your payment information remains accurate and secure at all times.

6. Limited Liability of KathaFlow

We work with external third-party payment processors to handle financial transactions. While we take steps to ensure these integrations are secure, we cannot be held responsible for:

- Problems originating from third-party platforms

- Their separate refund policies

- Any disagreements between you and these service providers

We recommend reviewing their terms of service and privacy policies thoroughly.

At KathaFlow, your stories matter. We protect every voice like sacred rivers.

Our mission is simple: create safe spaces where real conversations thrive.

If something went wrong, or you want to suggest improvements,

Contact Us:

Email: [email protected]

Address: 5B, Sector - 15A, First Floor, Crown Plaza Mall, Neelam Ajronda Chowk Metro Station, Mathura Road, Faridabad Haryana, 121007